In No Particular Order from Ian Jindal

In No Particular Order from Ian Jindal

Home
Notes
Archive
About

The new Friday night - no-one "owns" the customer

What is the new modality of a Friday night? We consider this emerging Customer Context, why it's more than advertising+, the players, the model and how Boards can position to thrive. Plus a 🐓 and 🐷.
READ THE LATEST
Border Control at the AI Frontier: A Reality Check on Who Owns AI
Anthropic pulled its Fable 5 advanced model three days after launch, under instruction from the US government. Commerce, sovereignty and capability…
 • Ian Jindal
RetailDNA — and why it is also CommerceDNA
Twenty years of watching retail perform, underperform, and occasionally astonish — distilled into a framework for anyone who needs their business to…
 • Ian Jindal
The 'health hub economy' - where effort becomes identity, community and commerce...
Starting with Strava, and widening to food, pets, kit, medical, travel and audiobooks, we'll consider how the health ecosystem is a cross-sector…
 • Ian Jindal
The"Compressed Economy" - what airports reveal of the post-sectoral customer context
The airport’s commercial models, customer experience and unique setting make it one of the clearest illustrations of the post-sector commerce world at…
 • Ian Jindal
AI: solvent and accelerant on the route to a CustomerX world
Separate sectors in D2C commerce were bridged by data exchange, commerce media and API-first platforms. AI at once dissolves the remaining membranes and…
 • Ian Jindal
World View AI
True agentic AI capability won't happen while LLMs and word-based AI leads the charge. We need 'world view' models to allow action in space-time …
 • Ian Jindal
Me, Myself, I - a question of identity for agentic and sovereign AI
Proving identity used to be giving "just enough assurance" to mitigate the risk of a transaction. Agentic AI demands an improved notion of 'who is the…
 • Ian Jindal
Sovereign AI - a holiday example
With family road-trip in progress, a worked example of Agentic and Sovereign AI to show the differences. The question isn't how AI can help, but rather…
 • Ian Jindal
Agentic AI in Retail: True Agency Requires Customer Sovereignty
The Current State: Efficiency Disguised as Agency. When will the value switch to the consumer, rather than the seller? A mono-post this week on whether…
 • Ian Jindal
In No Particular Order from Ian Jindal
In No Particular Order from Ian Jindal
Slower-news updates from my research into digital retail, purposeful and sustainability business, consumer culture and craft. In No Particular Order.
Recommendations
View all 10
Retail Disrupted
Retail Disrupted
Natalie Berg
How to Survive the Broligarchy
How to Survive the Broligarchy
Carole Cadwalladr
Retailgentic: Agentic Commerce meets Retail and Brands
Retailgentic: Agentic Commerce meets Retail and Brands
Scot Wingo
Only Dead Fish
Only Dead Fish
Neil Perkin
Insider Trends
Insider Trends
Insider Trends
Customer
CustomerX: where post-silo industries connect, collaborate, and compete for customer attention
Retail
RetailX
Research into digital retail performance
InternetRetailing
Media channel for digital retailers
Setting the Agenda for Retailers and Brands Across Europe: sharp insights with the connections only face-to-face meetings can deliver
Podcast
The people powering performance in digital and d2c retail
Marketing Un:Learned
Commercial Break
The business of CTV, addressable, streaming and broadcast.

Subscribe

Slower-news updates from my research into digital retail, purposeful and sustainability business, consumer culture and craft. In No Particular Order.
AboutArchiveRecommendationsSitemap

In No Particular Order from Ian Jindal

© 2026 Ian Jindal · Privacy ∙ Terms ∙ Collection notice
Start your SubstackGet the app
Substack is the home for great culture