The airport’s commercial models, customer experience and unique setting make it one of the clearest illustrations of the post-sector commerce world at the heart of CustomerX.
I fully agree we are moving to a post-sector world, but how do you see the new categorisation of companies? Looks like categorising them by "what needs they fulfill" could be a better route to understanding customer impact in the real world? Really enjoying your content!
I fully agree we are moving to a post-sector world, but how do you see the new categorisation of companies? Looks like categorising them by "what needs they fulfill" could be a better route to understanding customer impact in the real world? Really enjoying your content!