RetailDNA — and why it is also CommerceDNA

Twenty years of watching retail perform, underperform, and occasionally astonish — distilled into a framework for anyone who needs their business to…

May 17 • Ian Jindal

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The 'health hub economy' - where effort becomes identity, community and commerce...

Starting with Strava, and widening to food, pets, kit, medical, travel and audiobooks, we'll consider how the health ecosystem is a cross-sector…

May 5 • Ian Jindal

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April 2026

The"Compressed Economy" - what airports reveal of the post-sectoral customer context

The airport’s commercial models, customer experience and unique setting make it one of the clearest illustrations of the post-sector commerce world at…

Apr 9 • Ian Jindal

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January 2026

AI: solvent and accelerant on the route to a CustomerX world

Separate sectors in D2C commerce were bridged by data exchange, commerce media and API-first platforms. AI at once dissolves the remaining membranes and…

Jan 23 • Ian Jindal

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November 2025

World View AI

True agentic AI capability won't happen while LLMs and word-based AI leads the charge. We need 'world view' models to allow action in space-time …

Nov 19, 2025 • Ian Jindal

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October 2025

Me, Myself, I - a question of identity for agentic and sovereign AI

Proving identity used to be giving "just enough assurance" to mitigate the risk of a transaction. Agentic AI demands an improved notion of 'who is the…

Oct 31, 2025 • Ian Jindal

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August 2025

Sovereign AI - a holiday example

With family road-trip in progress, a worked example of Agentic and Sovereign AI to show the differences. The question isn't how AI can help, but rather…

Aug 15, 2025 • Ian Jindal

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Agentic AI in Retail: True Agency Requires Customer Sovereignty

The Current State: Efficiency Disguised as Agency. When will the value switch to the consumer, rather than the seller? A mono-post this week on whether…

Aug 8, 2025 • Ian Jindal

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July 2025

Decadian shifts in retail

100x the ad money chasing 6x the income with 12x the ads. Thinking about ad performance leads to questions about a decadian shift in retail as sectors…

Jul 31, 2025 • Ian Jindal

Morbidly obese?

Recipe pages bloated to game search engines. Adipophilia now stalks product pages. We'll look at bloviated pages, and tsundoku... all in no particular…

Jul 18, 2025 • Ian Jindal

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Regent Street Masterplan, Connected TV, London links... in no particular order.

How do we redevelop the premium retail heart of a global city? The dissolving/merging business models in Connected TV and Streaming. Some links and…

Jul 11, 2025 • Ian Jindal

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Velvet Rope Retail

From nightclubs and bouncers to a growing feature in retail's most desirable streets. What, why? Queues outside stores. Plus RetailCraft podcasts…

Jul 4, 2025 • Ian Jindal

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