"Shearing layers" - ONS' AI business adoption data and the shearing forces in retail

Retail's adopted AI widely but shallowly, where it's cheapest to touch and easiest to reverse. Confidence and satisfaction decline the further we get…

Jul 20 • Ian Jindal

3

1

June 2026

Belonging and identity: "placemaking" and cross-sector opportunities

Why the strongest places are not built from shops, offices or events alone, but from identity, culture and patient capital. What role are you playing?

Jun 30 • Ian Jindal

2

The new Friday night - no-one "owns" the customer

What is the new modality of a Friday night? We consider this emerging Customer Context, why it's more than advertising+, the players, the model and how…

Jun 26 • Ian Jindal

4

1

Border Control at the AI Frontier: A Reality Check on Who Owns AI

Anthropic pulled its Fable 5 advanced model three days after launch, under instruction from the US government. Commerce, sovereignty and capability…

Jun 15 • Ian Jindal

2

1

May 2026

RetailDNA — and why it is also CommerceDNA

Twenty years of watching retail perform, underperform, and occasionally astonish — distilled into a framework for anyone who needs their business to…

May 17 • Ian Jindal

4

The 'health hub economy' - where effort becomes identity, community and commerce...

Starting with Strava, and widening to food, pets, kit, medical, travel and audiobooks, we'll consider how the health ecosystem is a cross-sector…

May 5 • Ian Jindal

2

1

3

April 2026

The"Compressed Economy" - what airports reveal of the post-sectoral customer context

The airport’s commercial models, customer experience and unique setting make it one of the clearest illustrations of the post-sector commerce world at…

Apr 9 • Ian Jindal

3

1

January 2026

AI: solvent and accelerant on the route to a CustomerX world

Separate sectors in D2C commerce were bridged by data exchange, commerce media and API-first platforms. AI at once dissolves the remaining membranes and…

Jan 23 • Ian Jindal

2

1

November 2025

World View AI

True agentic AI capability won't happen while LLMs and word-based AI leads the charge. We need 'world view' models to allow action in space-time …

Nov 19, 2025 • Ian Jindal

1

2

October 2025

Me, Myself, I - a question of identity for agentic and sovereign AI

Proving identity used to be giving "just enough assurance" to mitigate the risk of a transaction. Agentic AI demands an improved notion of 'who is the…

Oct 31, 2025 • Ian Jindal

2

1

August 2025

Sovereign AI - a holiday example

With family road-trip in progress, a worked example of Agentic and Sovereign AI to show the differences. The question isn't how AI can help, but rather…

Aug 15, 2025 • Ian Jindal

2

Agentic AI in Retail: True Agency Requires Customer Sovereignty

The Current State: Efficiency Disguised as Agency. When will the value switch to the consumer, rather than the seller? A mono-post this week on whether…

Aug 8, 2025 • Ian Jindal

3